Legal information

Company Information

indiGO Motorsports Texas, LLC T/A Rolls-Royce Motor Cars North Houston is responsible for the content of this website. Rolls-Royce Motor Cars North Houston has its registered office at 13921 North Freeway, Houston, 77090, Texas, USA.
E-mail address: enquiries@rolls-roycemotorcars.com                   

Legal Information

Tire & Wheel

  1. Tires and wheels will be replaced using OEM or OEM-approved parts.
  2. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.
  3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Dent Protection

  1. Hail damage coverage is not available in all states.
  2. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.
  3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Key Protection

  1. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.
  2. Home Lock-Out Assistance may not be available in all states.
  3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Windshield Protection

  1. Windshield Protection is not available in Florida.
  2. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.
  3. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.

 

GAP Protection

  1. Please consult your GAP Addendum for details. Programs vary by dealer/lender/state. Maximum eligibility limits and certain exclusions apply. Note that you remain responsible for past-due payments, late fees, and other charges on your finance agreement.
  2. Deductible coverage not available in all states.
  3. Please consult your GAP Addendum for complete cancelation rules, including state-specific cancelation rules.
  4. Additional exclusions may apply. Please consult your GAP Addendum for specific coverage details, including limitations and exclusions.

 

Lease Protection

  1. Lease-End Protection is available only at the time of lease on Rolls-Royce vehicles leased through Financial Services Vehicle Trust, c/o BMW Financial Services NA, LLC.
  2. Lease-End Protection is not available in New York.
  3. Please consult your Lease-End Protection Addendum for complete cancelation rules, including state-specific cancelation rules.
  4. Coverage exclusions may apply:
  • Any itemized excess wear-and-tear charge that exceeds $1,500.
  • Repairs performed prior to lease agreement termination.
  • Charges for alterations or modifications to the vehicle.
  • If vehicle is used for competitive driving, racing or a prohibited commercial purpose.
  • Any charges caused by Customer’s wrongful or intentional acts. Additional exclusions may apply. Please consult your Lease-End Protection Addendum for specific coverage details, including limitations and exclusions.

 

Privacy Policy

This Privacy Policy is designed to assist you in understanding how we collect and use the information you provide us and to assist you in making informed decisions when using the Website. Please be sure to read this entire Privacy Policy before using or submitting information to the Website. The protection of your information is important to us, and we want to be clear about how and when we might share your information with anyone else.


Collection of Personal Information

In order to enhance consumers' experiences when visiting the Website, we collect the following types of information as users browse the Website:

  • Personal Information. We may ask you to submit personally identifiable information ("Personal Information"), such as your name, address, or email address, to us via the Website. Some of this Personal Information is required in order to allow you to use all of the features of the Site. Other information is submitted by you voluntarily.

 

  • Anonymous Information. As you navigate through the Website, we may collect anonymous information ("Anonymous Information") about you using various technologies such as cookies, Internet tags, and navigational data collection. Your browser automatically transmits some of this anonymous information to us, such as the URL of the website you just visited, the browser version your computer is operating, the date and time you visited, the pages you visited on the Website, and your IP address, and we may store that information. "Cookies" are tiny alphanumeric identifiers that are stored on your computer and allow us to adjust the Website to meet your personal browsing preferences. If your browser is set to refuse cookies, you may not have access to all areas or features of the Site.

 

Additionally, if you provide personal information to us for the purposes of our providing you a financial service, additional federal laws may apply to our treatment of that information, and we ask that you carefully review the Privacy Notice addressing information you share for financial purposes. 


Use of Your Information

Anonymous Information. We may aggregate, evaluate, and use Anonymous Information to improve the Website and our business, and we may provide it to third parties. We may use cookies, IP addresses, or other Anonymous Information to analyze trends, administer the Website, track customer site navigation, and gather broad demographic information.

Personal Information. Gathering Personal Information about our customers allows us to serve you better. We will not use your Personal Information in a way that is prohibited by applicable law. Here are some ways in which we might use your Personal Information:

  • Our Business Purposes. We may use your Personal Information for our everyday business purposes, such as to provide services to you, to market our products and services to you, and to maintain your account with us. We may also share your Personal Information with third parties with whom we have joint marketing arrangements to market other products and services to you. Additionally, we may share your Personal Information with companies related to us by common ownership or control, and they may use your Personal Information for their everyday business purposes.

 

  • Service Providers. From time to time, we may employ companies and individuals to perform certain services on our behalf (such as conducting audits, performing legal services, processing credit card payments, or providing customer service). These third-party service providers may have access to Personal Information, but only to the extent required to perform their assigned roles, and they may not use your Personal Information for any other reason.

 

  • Business Transfers. As our business continues to evolve, we may wish to sell or buy dealerships, subsidiaries, or business units. In such transactions, customer information (including Personal Information) generally is one of the transferred business assets but remains subject to the terms of any pre-existing Privacy Policy.

 

  • Compliance with Law. We may release Personal Information about you if we believe such a release is necessary to comply with the law or in response to a subpoena or other legal process.


Protection of Your Information


To prevent unauthorized access to, maintain data accuracy, and ensure the correct use of information, we have put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no security system is perfect, and we cannot guarantee that information you provide to us over the Internet will remain private. We also cannot guarantee that information you transmit to us over the Internet will not be intercepted. 

Use of Website by Children

The Website is not intended for children under the age of 13. We will not knowingly collect personally identifiable information via the Website from visitors in this age group and will take prompt steps to delete any such personally identifiable information.

Your Suggestions

We welcome your comments and suggestions about the Website, but we ask that you do not send us any confidential or proprietary ideas, suggestions, materials, or other information relating to developing, designing, redesigning, modifying, providing, or marketing any of our products or services or any new products or services. With this in mind, if you choose to send to us via the Website any such information, including but not limited to feedback, data, questions, comments, product or service ideas, know-how, or suggestions (collectively, "Your Suggestions"), you agree that we will own Your Suggestions, and by submitting Your Suggestions to us via the Website, you assign to us all worldwide rights, title, and interest in and to Your Suggestions. We will not have any obligation to keep Your Suggestions confidential and will be free to reproduce, use, disclose, and distribute Your Suggestions to others without limitation or liability. We may use any ideas, concepts, know-how, or techniques in Your Suggestions for any purpose whatsoever, including developing and marketing products or services that incorporate or otherwise embody Your Suggestions, without providing any notice, compensation, or attribution to you.

Third Party Links

The Website may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible or liable for (a) the availability or accuracy of such websites or resources, or (b) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by us of such websites or resources or the content, products, or services available from such websites or resources. You agree to review the privacy policy of any third-party website or resource before using it, and you accept sole responsibility for and assume all risk arising from your use of any such websites or resources.

Changes to this Privacy Policy

The Internet is constantly changing, as is the nature of our Internet business operations, so we will likely need to change this Privacy Policy from time to time. You should check this Privacy Policy frequently to review the latest version of the Privacy Policy. Our posting an amended version of the Privacy Policy on the Website will serve as notice to you of that amendment.

Tracking

At this time, the Website does not respond to web browser "do not track" signals. We may add this functionality in the future, and if we do, we will update this Privacy Policy to let you know. For now, third parties may collect personally identifiable information about your online activities over time and across different websites when you use our Website.


How to Contact Us

If you have any questions, requests, or concerns related to this Privacy Policy, please email us at b.schmitt@pomcltd.com

 

 

 

How we use cookies

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at: www.allaboutcookies.org

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

 

Use of cookies by Rolls-Royce Motor Cars

Within this website cookies are used to facilitate features and functions which improve your browsing experience. They are also used to measure the performance of the site and the ways in which visitors navigate their way around.  No personally identifiable information is collected by the cookies on our sites. 

The below information details the cookies we use, how to prevent these being written and the impact of doing so on your browsing experience.

 

Disabling/Enabling all cookies

You can accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of the site if cookies are disabled.

Most recent web browsers allow control over the cookies saved through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

Disabling/Enabling specific cookies

Rolls‑Royce Motor Cars are working to provide the ability for you to manage your cookie preferences within our website, but this is functionality is currently under development. As an interim step we have detailed below all the cookies set by our websites, their purpose and details of how to opt out where available.

 

More information about cookies

There are four main types of cookies used by websites. These categories are described below, based on the information published in the International Chamber of Commerce Cookie Guide;  

Strictly Necessary Cookies – Enable services you have specifically asked for

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies – Collect anonymous information on the pages visited

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies – Remember choices you make to improve your experience

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

Targeting/Advertising Cookies – Collect information about your browsing habits in order to make advertising relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

 

The tables below explain the cookies we use and why. The information is updated regularly but if a discrepancy is found then please contact us.

COOKIE NAME PURPOSE TYPE DURATION 
Car Configurator RROCXML
SESSIONID
This cookie is needed to identify the user's configurator session within the car configurator system. Strictly Necessary Session Only
EMO VicinityUser This cookie indicates that an annonymised user is actively using the site. This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
JSESSIONID JSESSIONID This cookie indicates that an annoymised user is actively using the site and is used to measure how many users are visiting the site at any given time.  This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
Load Balancer Cookies ARPT1
ARPT2a
ASPSESSIONID
CCCRSAQD
These cookies are used to help ensure that the content of your page loads quickly and effectively by distributing the workload across web servers. They are deleted when you close your browser. Strictly Necessary Session Only
Webtrends

WT_FPC  Used for maintaining anonymised session and user identification across the websites sub-domains. Performance 10 Years 
Responsive Anonymously tracks what device type the site is being accessed on (based on screen resolution) - PC / Tablet / Smart phone  Performance 1 Day
ACOOKIE  is used for anonymized cross domain tracking e.g.  Recording if a visitor moves between www.rolls-roycemotorcars.com and pre-owned.rolls-roycemotorcars.com Performance 2 Years

WT_NAVI   
is set in order to track which navigation elements are used when navigating the site (main menu, teaser, footer etc.) Performance Session Only
Google Analytics

__utma Records anonymized data about a users visits to a site including:  first visit (unique visit); last visit (returning visit); Days and Visits to purchase calculations etc.  Performance 2 Years
__utmb 
& __utmc
These cookies work in tandem to calculate visit length. Google __utmb demarks the exact arrival time, then Google __utmc registers the precise exit time of the user. Performance Both expire after 30 mins of inactivity
_utmz notes where an annoyomized  visitor arrived from, grouping the information into type e.g. via a  search engine, social media, direct. This cookie also registers what keyword generated the visit (if relevant) plus geolocation data, to nearest city. Performance 6 Months
__utmv creates  groupings based on anonymized user actions, for example, create a group for all visitors who viewed a particular link or advert.  Performance 2 Years
_ga (Universal Analytics) This cookie is used to store a unique client identifier (Client ID), which is a randomly generated number. Once the ID is generated it's stored in the cookie and is included with each hit / request sent to Google Analytics. This ID is later used by Google Analytics servers to calculate user, session, and campaign data.
The _ga cookie is a first-party cookie that can only be accessed by the domain on which the JavaScript is run.
Performance 2 Years
Brightcove Player BC_
BANDWIDTH
Detects initial bandwidth capability of a visitors computer or device. This cookie helps to significantly improve initial rendition selection for viewing videos. If you disable this cookie, Video Cloud will still detect bandwidth by using the Brightcove Bootloader swf. Without the cookie, this must be done on each player load, consuming more bandwidth and possibly resulting in a poorer quality initial rendition. Performance Session Only
DoubleClick DoubleClick
Tags 
DoubleClick cookies are used to help measure the effectiveness of online advertising campaigns and to try and avoid  repeatedly showing adverts the user has already seen.  The names and numbers of these cookies used on our site will vary, depending upon the number of  advertising campaigns that are active at the time of your visit.

No personally identifiable information is used or stored by DoubleClick cookies.
Targeting/ Advertising 30 Days
Financial Services

All transactions related to the optional Rolls-Royce Protection Plan program are governed solely by the provisions of the applicable Agreement. This document and its contents provide general information about the Rolls-Royce Protection Plan program and should not be solely relied upon when purchasing coverage. Please refer to the applicable Rolls-Royce Protection Plan program Agreement for details of terms, conditions, and specific coverage details, including limitations and exclusions, transferability, and cancelability. Coverage may vary by state. Not all vehicle models may be eligible for coverage. Please see your Dealer for more information.

The Administrator/Obligor of Tire & Wheel Protection, Dent Protection, and Windshield Protection included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876, except in Florida where the Administrator/ Obligor of Tire & Wheel Protection and Dent Protection is Safe-Guard Warranty Corporation, Florida License Number 60126, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.

The Administrator of Guaranteed Auto Protection (GAP) included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876, except in Indiana where the GAP Plan Administrator is Safe-Guard Warranty Corporation, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.

The Administrator of Lease-End Protection included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.

Rolls-Royce Motor Cars Financial Services
A division of BMW Financial Services NA, LLC

5550 Britton Parkway, Hilliard, OH 43026
Tel: 1-877-877-3735 Fax: 1-800-820-4269

Rolls-Royce Motor Cars NA, LLC, 300 Chestnut Ridge Road, Woodcliff Lake, NJ 07677-7731

© Copyright Rolls-Royce Motor Cars Limited 2017. Not to be reproduced or transmitted. The Rolls-Royce name and logo are registered trademarks owned by or licensed to Rolls-Royce Motor Cars Limited.